Effective Date: 1 May 2025
At Go French, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (the “Website”), register an account, purchase our courses, or engage in any transactions or communication with us.
By visiting our Website, creating an account, purchasing any services, or communicating with us, you consent to the collection and use of information as described in this policy and agree to our Terms & Conditions.
We may collect and process your personal data in the following circumstances:
- When you sign up/register for an account with us.
- When you sign up for our newsletter (by entering your email address).
- When you order any products or services from us.
- When you contact us via email or otherwise.
- When you enter any contests we may hold.
- When you complete any surveys we may conduct.
- When you visit our Website (via cookies or otherwise).
We collect and store personal information when you engage with our Website in any of these ways. The types of personal data we may collect include, but are not limited to, your name, email address, phone number, physical address, payment information, and other details required to provide services, products, and improve user experience.
Please note that this Privacy Policy does not apply to third-party websites or services, even if you access them through links or materials on our Website.
If you do not agree with the terms of this Privacy Policy or our Terms & Conditions, please do not use or visit our Website, register for an account, enroll in our courses, or purchase any of our products or services.
We use the personal data we collect for the following purposes:
- To provide and manage the services and products you request, such as course enrollment and transactions.
- To process payments securely and deliver the purchased products or services.
- To send you promotional and marketing communications, including newsletters and updates (you can opt-out at any time).
- To personalize your experience on our Website and offer customized content and advertisements.
- To improve our Website and services based on user feedback and analytics.
We process your data based on the following legal grounds:
- Consent: When you register on our Website or subscribe to our newsletter.
- Contractual Obligation: To fulfill orders and provide services as part of our agreements with you.
- Legitimate Interest: To enhance your user experience, prevent fraud, and ensure the security of our Website and services.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. After that, we may delete or anonymize your data unless we are required by law to retain it for longer periods (for example, for tax or legal purposes).
We do not sell or trade your personal data to third parties. However, we may share your information in the following cases:
- Service Providers: We share data with trusted third parties like payment processors (e.g., Stripe), analytics providers (e.g., Google Analytics) to help us operate our business.
- Legal Requirements: If required by law, or in response to legal processes or lawful requests by public authorities (including to meet national security or law enforcement requirements).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
Under GDPR and Swiss data protection laws, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the data we hold about you.
- Right to Rectification: You can correct any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your data, subject to certain exceptions (e.g., for legal or contractual purposes).
- Right to Restrict Processing: You can ask us to limit the processing of your data in certain circumstances.
- Right to Data Portability: You can request your personal data in a structured, commonly used format to transfer it to another service provider.
- Right to Object: You can object to the processing of your data for marketing purposes at any time.
If you would like to exercise any of these rights, please contact us at the details provided at the end of this policy.
We take reasonable precautions to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot ensure or warrant the absolute security of your data.
When registering for our services on our Website, you will create a User Name and Password. We recommend that you use a password that is difficult for others to guess (e.g., don’t use “Password” as your password), and change your password often, especially if you believe that your own information storage systems (your computers or mobile devices) have been compromised. We urge you to keep your password in a safe place and do not share it with others. We are not responsible for activity that results from your failure to choose a secure password or to safeguard that password from others.
Whenever you finish any session on our Website, please ensure that you have logged out, especially if you are using public computers.
In the event that we discover that any of the information you provided to us has been compromised or otherwise disclosed to unauthorized third parties, we will notify you via the email address you provided to us. It is your responsibility to ensure your email address is up-to-date so we can notify you of such events. If you would prefer an alternative notification method, please contact us.
We use cookies and similar technologies to enhance your experience on our Website. Cookies allow us to remember your preferences, improve functionality, and analyze traffic. You can control cookies through your browser settings, but please note that disabling cookies may affect your experience on our Website.
For more information, please refer to our Cookie Policy.
Your personal data may be transferred and processed in countries outside of the European Union (EU) and Switzerland. By submitting your data, you agree that we may transfer, store, and process this data outside the country or jurisdiction in which you reside. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as relying on Standard Contractual Clauses or other legal mechanisms.
In the unlikely event that you have a dispute with us regarding our use of your personal information, our Privacy Policy, Terms & Conditions, or our website, products, or services (collectively, “Disputes”), and we are unable to resolve the dispute informally, you agree that any such dispute will be resolved through binding arbitration.
Any Disputes will be settled by a single arbitrator in accordance with the applicable rules of the Swiss Arbitration Association or another arbitration body. The venue for such disputes will be Lausanne, and Swiss law will apply.
You further agree that this arbitration mechanism will be your exclusive means of seeking a remedy for any dispute. You waive any right to participate in class actions or collective litigation regarding any disputes you may have with us.
If there are any questions regarding this privacy policy you may contact us at
info@gofrench.ch.
